Privacy Policy

This privacy policy describes how Kraf & Cipta collects, uses, and protects your personal information when you use our site and services. We are committed to protecting your privacy and handling your data responsibly, in accordance with applicable data protection laws.

Who We Are

We are Kraf & Cipta, operating from 23, Jalan PJS 11/28b, Petaling Jaya, Selangor, 46150, Malaysia. We offer retail sales of handmade gifts, custom gift creation services, craft workshops, online store operations, and corporate gift sourcing.

Information We Collect

We may collect personal information from you in various ways, including when you:

Make a purchase on our online platform.
Register for a craft workshop.
Request custom gift creation services.
Contact us with inquiries or feedback.
Subscribe to our newsletter or marketing communications (if applicable).
Browse or interact with our site.

The types of personal information we may collect include:

Contact details such as your name, shipping address, billing address, and contact information.
Payment information required to process transactions (though specific sensitive payment card details are typically processed securely by third-party payment processors and are not stored by us).
Information related to your order or service request, such as purchase history or details about custom creations.
Information you provide when participating in workshops or events.
Any other information you choose to provide to us.

We may also automatically collect certain information when you visit our site, such as your IP address, browser type, operating system, referring URLs, and information about your activity on our site. This information helps us understand how our site is used and improve our services.

How We Use Your Information

We use the personal information we collect for the following purposes:

To process and fulfill your orders and requests for services (including custom creations and workshop registrations).
To communicate with you regarding your orders, services, inquiries, and updates.
To provide customer support.
To operate, maintain, and improve our site and services.
To send you marketing and promotional communications about our products and services, where you have consented to receive them or where allowed by applicable law.
To conduct research and analysis to understand our customers and improve our offerings.
To comply with legal obligations and protect our rights.
To prevent fraud and ensure the security of our services.

We process your personal information based on various legal grounds, including the necessity to perform a contract with you (e.g., fulfilling an order), our legitimate business interests (e.g., improving services, marketing where permitted), compliance with legal obligations, or your consent.

Sharing Your Information

We may share your personal information with third parties only in limited circumstances, such as:

With service providers who perform services on our behalf, such as payment processing, shipping, data hosting, and marketing assistance. These third parties are obligated to protect your information and only use it for the purposes for which it was shared.
In response to a legal request, such as a court order, government investigation, or other legal process, or as otherwise required by law.
To protect the rights, property, or safety of Kraf & Cipta, our customers, or others.
With your consent.

We do not sell or rent your personal information to third parties for their own marketing purposes.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:

The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete personal information.
The right to request deletion of your personal information.
The right to object to the processing of your personal information.
The right to request restriction of processing your personal information.
The right to data portability.
The right to withdraw consent where processing is based on consent.
The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us in writing at the address provided below. We may need to verify your identity before processing your request.

Cookies and Similar Technologies

We use cookies and similar technologies on our site to enhance your browsing experience, analyze site usage, and for marketing purposes. Cookies are small text files placed on your device. You can manage your cookie preferences through your browser settings.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the purpose of processing.

Third-Party Links

Our site may contain links to third-party websites. This privacy policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us in writing at:

Kraf & Cipta
23, Jalan PJS 11/28b,
Petaling Jaya, Selangor,
46150, Malaysia.